Adrian Johnson
TLDR:
- La Mesa Police Department uses Versaterm’s SPIDR Tech for improved communication with community
- Technology allows for automated customer service solutions and feedback from community members
The La Mesa Police Department has embraced technology as a means to enhance communication with the community. By implementing Versaterm’s SPIDR Tech, the department can send text messages and emails directly to 9-1-1 callers and crime victims, as well as conduct mobile-friendly surveys to gather feedback from community members. This automated customer service solution has been instrumental in reducing informational callbacks, notifying callers of service request status, and updating crime victims on case progression.
According to Katy Lynch, the public information officer for LMPD, leveraging technology like SPIDR Tech allows the department to keep residents and business owners informed while also soliciting valuable feedback. The technology not only improves communication transparency but also helps allocate resources based on community concerns and feedback.
Versaterm’s SPIDR Tech, designed by former law enforcement officers, aims to enhance public perception, increase efficiency, and improve customer service within law enforcement agencies. The company continues to innovate and expand its ecosystem to address the present and future challenges faced by the public safety community.
Overall, the feedback on SPIDR Tech has been positive, with community members finding the electronic correspondence helpful. While LMPD currently has no plans for deploying new technology, they remain open to exploring innovations that can enhance public safety efforts and improve service delivery.
As the landscape of law enforcement evolves, technology remains a critical factor in enabling agencies to adapt and improve their operations. Versaterm’s commitment to advancing customer and user workflows, as showcased at the International Association of Chiefs of Police conference, demonstrates the company’s dedication to supporting public safety agencies in achieving their goals.
