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North Carolina Highway Patrol: Tracking service calls with new technology.

1 min read

TLDR:

The North Carolina State Highway Patrol is using new technology to track cell phone calls for service. The $11 million upgrades were funded by the Federal American Rescue Plan Act and began during the COVID-19 pandemic. The new software utilizes the Global Positioning System (GPS) to send calls directly to the nearest trooper’s laptop in real-time, eliminating the need for phone or radio communication. This is expected to improve call times and public safety.

The North Carolina State Highway Patrol is implementing new technology to track cell phone calls for service, aiming to improve response times and public safety. The $11 million upgrades, funded by the Federal American Rescue Plan Act, began during the COVID-19 pandemic and utilize the Global Positioning System (GPS) to send calls directly to the nearest trooper’s laptop in real-time.

The new software eliminates the need for communication over the phone or radio and is expected to streamline the process of dispatching troopers to drivers in need. By utilizing GPS technology, the system can identify the closest trooper and send the call directly to their laptop, allowing for faster response times.

This upgrade is a significant improvement for the North Carolina State Highway Patrol, as it eliminates the potential for miscommunication or delays that can occur through traditional phone or radio channels. The direct transmission of calls to troopers’ laptops ensures they receive the information quickly and accurately, allowing them to respond promptly to incidents on the road.

The implementation of this technology aligns with the agency’s goal of enhancing public safety. By reducing response times, the Highway Patrol can provide assistance to drivers in need more efficiently. This is particularly crucial in emergency situations where immediate action can make a significant difference in preventing accidents or minimizing their impact.

The use of GPS technology also offers the potential for improved coordination among troopers in the field. It allows for better visualization of the location of each trooper, enabling the Highway Patrol to allocate resources effectively and respond to incidents strategically.

The $11 million investment in this technology is a significant step towards modernizing the North Carolina State Highway Patrol’s operations. By embracing advancements such as GPS tracking for calls, the agency is harnessing the power of technology to improve its efficiency and effectiveness in serving the community.

In conclusion, the North Carolina State Highway Patrol’s adoption of new technology to track cell phone calls for service is a significant development that is expected to enhance public safety. By utilizing GPS technology to send calls directly to troopers’ laptops in real-time, the agency can improve response times and allocate resources more effectively. This investment in technology demonstrates the Highway Patrol’s commitment to utilizing innovative solutions to serve the community better.